Questions about the plan, the visits and the house
How is the price decided?
From the size of your home, the bathrooms, laundry by the load, pets and how long since the last clean. Each plan is quoted for a home up to 1,400 sq ft with two bathrooms, and you see the number in writing before you pay.
What happens at the first visit, and how long does it take?
We text you fifteen minutes before. A visit runs about 2.5 hours, or 3 on the laundry plan, and follows the same list as every visit after it.
Do I need to be home, and how do keys, codes and alarms work?
No. You can open the door, leave a code or give us a key. The policies page says how we keep and delete them.
Who comes?
Khadija, Elisa or Nhi. You know the name before the first visit, and we send the same person where we can.
Are you insured?
Yes. We carry general liability insurance, $1M per occurrence and $2M aggregate. We send a certificate of insurance on request, before the first visit.
What if something is missed, broken or missing?
Text us within 48 hours, with a photo if you can. We come back for a missed area at no charge. Broken or missing items are on the policies page.
Which products do you use, and are they fragrance-free?
We bring our own fragrance-free kit. The full list is on the products page and the names go in your first-visit text.
What about pets?
Tell us about them. We keep doors closed if you ask, and we vacuum for hair every visit. A pet that is nervous with strangers can stay in one room.
Can I move or cancel a visit?
Move a visit by text up to 24 hours ahead at no charge. Cancel before the first visit for a full refund.
Which areas do you cover, and do you clean on weekends?
Minneapolis, St. Paul and the towns close around them, on weekdays only. The areas page has the list and where we do not go.
Still wondering
Ask us by text or by form
We reply within one business day.